FAQ / Frequently Asked Questions

Find answers to common questions about shipping, returns, refunds, and customer support.

Shipping & Delivery
Where do you ship? +

We currently ship exclusively within the United States. Orders must be delivered to a valid U.S. address. International shipping is not available at this time.

How much does shipping cost? +

Orders totaling $50 or more qualify for free standard shipping. Orders under $50 are charged a flat shipping fee of $5.99.

How long does delivery take? +

Orders are processed within 2–3 business days and shipping transit typically takes 4–5 business days. Total estimated delivery time is 6–8 business days.

What is the order processing cutoff time? +

Orders placed after 4:00 PM EST begin processing on the following business day.

How do I track my order? +

Once your order ships, you will receive a shipping confirmation email containing a tracking number.

Can delivery times be delayed? +

Yes. Processing and shipping times may be extended during peak shopping seasons and U.S. federal holidays.

Orders & Support
What company owns Nobiliving? +

Nobiliving is owned and operated by Sensibizzcom, LLC, a Massachusetts registered company owned by David Nobil.

How can I contact customer support? +

Email us at info@nobiliving.com or call 978-994-4225 during business hours, Monday through Friday, 9:00 AM – 5:00 PM EST.

What should I do if my package is lost, delayed, or damaged? +

Contact us at info@nobiliving.com with your order number and a description of the issue. We will work with the shipping carrier to resolve the matter as quickly as possible.

Returns & Refunds
What is your return policy? +

We offer a 30-day return policy from the date your order is delivered.

What items qualify for a return? +

Returned items must be unused, unworn, in original packaging, have all tags attached, and include proof of purchase.

How do I start a return? +

Email info@nobiliving.com with your order number and reason for return. Once approved, we will provide return instructions and a return shipping label.

Who pays for return shipping? +

Customers are responsible for return shipping costs when returning items due to change of mind, ordering the wrong item, or selecting the wrong size. Nobiliving covers return shipping costs for damaged, defective, or incorrect items.

What items cannot be returned? +

Food, flowers, plants, custom products, personalized products, beauty products, hazardous materials, flammable items, and gift cards cannot be returned.

Can I return a sale item? +

Non-faulty sale items are not eligible for return. Damaged, defective, or incorrect sale items remain eligible under our return policy.

Can I exchange an item? +

The fastest option is to return the existing item and place a new order after the return is approved.

How long do refunds take? +

Approved refunds are processed to the original payment method within 10 business days.

What if I haven't received my refund? +

If more than 15 business days have passed since your refund approval, contact us at info@nobiliving.com for assistance.

Contact Information
Phone 978-994-4225
Address 114 Brickett Hill Circle
Haverhill, MA 01830
Business Hours Monday – Friday
9:00 AM – 5:00 PM EST